Delivery Information
We aim to keep every order clear, organized, and easy to track from checkout to delivery.
Processing
Your order is usually processed within 2–4 business days.
Shipping
Estimated shipping and delivery time is usually 7–12 business days.
Tracking
Tracking information is provided once your parcel has been shipped.
Order Processing
After your order is placed, it begins the preparation stage. During this time, your order details are checked, your items are prepared, packed, and handed over for shipment. This process usually takes 2–4 business days.
Please note that weekends and public holidays are not counted as business days. During busy shopping periods, processing may take a little longer due to increased order volume.
Shipping & Delivery Time
Once dispatched, orders typically take 7–12 business days to arrive. This timeframe includes transit through the shipping network and final delivery to your address.
Delivery times can vary depending on your location, local courier performance, customs procedures, and seasonal delays.
| Step | Estimated Time | Description |
|---|---|---|
| Order Placed | Immediately | Your order confirmation is created after successful checkout. |
| Processing | 2–4 business days | Your items are prepared, packed, and made ready for shipment. |
| Delivery | 7–12 business days | Your parcel travels through the courier network and is delivered locally. |
Tracking Your Parcel
Tracking details will be sent once your order has shipped. Please allow time for the tracking link to update, as some carriers do not show movement immediately after dispatch.
Tracking may also pause temporarily while the package is in transit, being processed by customs, or moving between international and local courier systems.
Customs & Local Courier Handling
Depending on the destination, parcels may go through customs clearance before final delivery. Once the parcel arrives in the destination country, it may be handed to a local courier for the final delivery stage.
Customs checks and local courier schedules can occasionally affect the delivery timeframe.
Delivery Address Responsibility
Please ensure your shipping address is complete and accurate when placing your order. This includes street number, apartment or unit number, postal code, city, country, and phone number.
Incorrect address details may cause failed delivery attempts or delays. Once an order has been shipped, address changes may not be possible.
Possible Shipping Delays
- High demand during promotional or holiday periods.
- Customs clearance or local import procedures.
- Courier network delays.
- Incomplete or incorrect delivery address.
- Public holidays or local delivery interruptions.
- Weather or transportation disruptions.
If Your Order Has Not Arrived
If your order has not arrived within the estimated timeframe, please first check the tracking information. If there are no updates for several days or you believe your parcel may be delayed, contact customer support with your order number.
